Frequently Asked Questions

A: Contact us through our dealer inquiry form or call 740-363-3600. We'll discuss your business needs, service area, and volume requirements. Qualified HVAC contractors with proper licensing are welcome to apply.

A: Territory arrangements are discussed on a case-by-case basis. Contact our sales team at sales@RetroAirllc.com to discuss opportunities in your area.

A: Dealers receive dedicated account management, technical support, installation guidance, marketing materials, and access to our dealer portal for order tracking and product information.

A: We offer Havells minisplits ranging from 9,000 BTU to 36,000 BTU for single-zone systems, with multi-zone configurations supporting up to 5 indoor units per outdoor condenser.

A: Single-zone systems connect one indoor unit to one outdoor unit, ideal for individual rooms or spaces. Multi-zone systems connect multiple indoor units (up to 5) to one outdoor unit, allowing independent temperature control in different rooms while using only one condenser.

A: Yes! Havells minisplits feature inverter technology for superior energy efficiency, helping your customers save on utility costs while providing reliable heating and cooling.

A: Havells minisplits come with manufacturer warranty coverage. Contact us for specific warranty terms and dealer support options.

A: Registered dealers can place orders by phone at 740-363-3600, email at sales@RetroAirllc.com, or through our dealer portal. New dealers should contact us to set up an account first.

A: Most in-stock items ship within 1-3 business days. Custom configurations or large orders may require additional time. Contact us for specific product availability.

A: Yes, we ship throughout the United States. Shipping costs and delivery times vary by location. Expedited shipping is available for urgent projects.

A: Absolutely! We offer direct-to-jobsite shipping to help streamline your installation process. Just provide the delivery address when ordering.

A: Yes! Our team includes HVAC professionals who can provide technical guidance, troubleshooting, and installation advice. Contact us during business hours for support.

A: Yes, we provide comprehensive installation documentation, wiring diagrams, and technical specifications for all Havells products. Registered dealers have access to our complete resource library.

A: Call our technical support line at 740-363-3600 or our cell line at 614-207-7618 for immediate assistance. We're here to help ensure successful installations.

A: Yes, we can provide product training and installation best practices. Contact us to discuss training options for your team.

A: Dealer pricing is provided upon account setup. Contact sales@RetroAirllc.com or call 740-363-3600 to discuss pricing tiers based on your volume and business needs.

A: Yes, we offer competitive pricing tiers based on order volume and dealer partnership level. Let's discuss how we can support your business growth.

A: Payment terms are established during dealer onboarding. Contact our sales team to discuss options that work for your business.